Privacy Policy
Your privacy matters to us - here's how we protect your personal information
Information We Collect
At shilenaeora, we collect information to provide better cash flow budgeting services to our Australian clients. We gather data when you visit our website, create an account, or interact with our educational content.
Personal Information: This includes your name, email address, phone number, and postal address when you contact us or sign up for our learning programs.
- Contact details you provide through our forms
- Financial information relevant to budgeting guidance
- Website usage data and preferences
- Communication records from our interactions
- Educational progress and participation data
We also collect technical information automatically, including your IP address, browser type, and device information. This helps us understand how people use our website and improve our services accordingly.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Service delivery and communication | 3 years after last contact |
| Financial Data | Budgeting advice and planning | 2 years or as required by law |
| Website Analytics | Site improvement and user experience | 12 months |
How We Use Your Information
Your data helps us deliver personalized cash flow budgeting education and support. We use it to respond to your inquiries, provide relevant financial guidance, and keep you informed about our programs.
Under Australian Privacy Principles, we only use your information for the purposes we've outlined here. We don't sell your personal data to third parties, and we're transparent about how we handle your information.
- Delivering educational content tailored to your needs
- Responding to your questions and providing support
- Sending updates about our programs and services
- Improving our website and learning materials
- Meeting legal obligations under Australian law
Data Security and Protection
We take data security seriously. Our systems use industry-standard encryption to protect your information during transmission and storage. We regularly review our security practices to ensure your data remains safe.
All financial information is encrypted using bank-level security protocols. We never store complete credit card numbers or sensitive banking details on our servers.
Our team receives regular training on privacy practices, and we limit access to your personal information to only those staff members who need it to provide our services.
Your Privacy Rights
Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. You can request access to the data we hold about you or ask us to correct any inaccuracies.
- Request access to your personal information
- Ask us to correct inaccurate or outdated data
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, simply contact us using the details below. We'll respond to your request within 30 days and work with you to resolve any concerns about how we handle your information.
Sharing Information
We don't share your personal information with third parties for marketing purposes. However, we may share limited data with trusted service providers who help us deliver our educational programs.
These providers are bound by strict confidentiality agreements and can only use your information to provide specific services on our behalf. Examples include our email service provider and website hosting company.
Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and help us understand how people use our site. Most cookies we use are essential for the website to function properly.
You can control cookie settings through your browser, though disabling certain cookies may affect how our website works for you. We use Google Analytics to understand website usage patterns, but this data is anonymized.
Changes to This Policy
We review this privacy policy annually to ensure it remains current and compliant with Australian privacy laws. When we make changes, we'll update the date at the top of this page and notify you if the changes significantly affect how we handle your information.
We encourage you to review this policy periodically to stay informed about how we protect your privacy. If you have questions about any changes, don't hesitate to contact us.
Privacy Questions?
If you have concerns about your privacy or need to exercise your rights, we're here to help.